Resume

Andrew Klima
Phone: 727.667.7996 — E-Mail: adklima@yahoo.com
Objective
A position in brand management or marketing within a customer-centric organization where there is a need to assure broad cooperative effort in sound marketing strategies, strong analytical problem solving, and a thorough knowledge of retail business process.

Experience
Management Trainee – The Ritz-Carlton August 2011 – Present
· Developed new processes to upgrade guests, and continually exceeded personal sales goals.
· Helped grow company sales at front desk, over $50,000 in just five months
· Continually took on new tasks including guest management, inventory, reports, room blocking, guest enhancement, and group resumes.
· Mastered Micros subsystem Opera CIS and continually was asked to assist others with computer programs or procedures.
· Created memorable guest experiences and received multiple awards and comment cards for my service from management and hotel patrons.
Contract Social Media Specialist/Brand Management – Chico's FAS, Inc. May 2011 – August 2011
· Developed incremental sales analysis report to assist planners in promotional objectives. Report interfaced with planning sales estimates to identify POS opportunities on a weekly basis in order to drive base sales.
· Utilized SAP's Business Explorer and SAS CRM to provide real time data analysis on a variety of business metrics including frontline store foot traffic trends, promotional codes, mailer longevity, and event summaries.
· Maintained Access database events for planning staff and provided additional support for projects on a case-by-case basis.
· Worked with the Grass Roots Outreach program to assist underperforming stores by creating advertisements and locating other marketing opportunities to drive business.
· Interfaced with the production team to assist with various creative projects including gift card design, in-store handout mock-ups, and in-store signage design.
Social Media Marketer/Assistant Store Manager – Computer Specialists of America October 2009 – November 2010
· Implemented a new program for customer enhancement and customer satisfaction.
· Streamlined the prospecting task by utilizing open source software to dynamically generate e-mail and postal mail campaigns that increased employee efficiency and doubled prospect response rate.
· Analyzed accounting sources (including general ledger, balance sheets, and income statements) to determine profitability of the business to repay accounts payable while keeping the business system of record up to date.
· Developed multiple online marketing campaigns through Facebook, Twitter, LinkedIn, and Google Adwords. Kept track of key words and phrases, while analyzing and reviewing our approaches to upper level management.
Brand Specialist/Running Specialist – Dicks Sporting Goods September 2008 – December 2009
· Produced excellent sales numbers for top shoe brands such as Brooks, Mizuno, and Asics, while exceeding my sales quota.
· Produce weekly marketing booklets for internal distribution to managers and external prospects as needed.
· Compared our sales numbers with local competitors and continually found ways to increase our sales numbers and push needed brands.
· Completed yearly sales figures and found our sales to have increased by 30%
Computer Sales/Technician – BestBuy December 2005 - January 2008
· Implemented new ideas to increase revenue with more efficient packages offered with new computer purchases.
· Took charge of department recruiting by actively seeking out and hiring customers who fit the branding model. Oversaw the hiring process by administering group interviews and helping lead new employee orientation.
· Opening duties included balancing registers, directing department cleaning, securing bank deposits, conducting opening reports with the store manager and preparing the department for customers.
· Closing duties involved organizing department merchandise for the opening manager, balancing registers, reconciling any variances in the registers, completing computer audits, and conducting closing reports with the store manager.
Educational Experience
The Business Strategy Game Simulation January 2011 – May 2011
· One of six teams selected to represent Florida Gulf Coast University in the worldwide business strategy game.
· Implemented new strategies weekly to help increase our performance and our revenues, leading us to a top 100 finish nationwide.
Kappa Alpha Order President November 2009 – November 2010
· Was in charge of overseeing over 60 gentlemen and 8 committees.
· Prepared reports and statistics for weekly meetings with FGCU select officials, and executive board members.
· Continually implemented new ideas to increase our recruitment numbers. Increasing our numbers by nearly 200% by the time my term ended.

Education
· Florida Gulf Coast University, B.S. Computer Information Systems May 2011
· Florida Gulf Coast University, B.S. Business Management May 2011
Skills
Fluent with both the Windows and Macintosh versions of the Office Suite. Extensive use of Adobe Creative Suite applications including Photoshop, and Dreamweaver. Professional experience with SEO, SEM, and QuickBooks. Highly proficient in online marketing techniques such as Facebook, LinkedIn, Twitter, Google+, and Google Adwords.